Case Study: Town of Erie achieves cloud-based phone reliability and cost savings with FluentStream Technologies

FluentStream Technologies helps the Town of Erie continue their goal to transition all their technology to the cloud

The Town of Erie, a government entity outside the Denver-Boulder metro area, needed a more reliable and modern phone system to support community operations and critical services. Its legacy PBX system was hard to upgrade, required constant backups, and relied on outdated phones, creating risks around equipment failure, disasters, and service continuity.

FluentStream Technologies implemented a hosted VoIP business phone solution with about 150 new phones, flat-rate per-seat pricing, 24/7 live support, and a 99.99% uptime SLA. The Town of Erie gained an easy-to-use portal, improved self-service, and cloud-based flexibility, while also reporting a 25% savings over five years.

Town of Erie

Denise Jakan

IT Manager of Erie