Case Study: University of Cambridge streamlines housing management with Fluent

University of Cambridge manages 1,200 properties with Fluent

The University of Cambridge's Accommodation Service faced the complex challenge of managing a diverse portfolio of over 1,200 properties and processing thousands of tenancies for its members and staff. Their unique processes, which involved integrating with numerous other university departments and systems, required a custom housing management solution. The vendor, Fluent, was engaged to design and build a software system to centralize these operations and improve efficiency.

Fluent implemented a comprehensive software solution named Lodge, which manages the entire tenancy process from application to payment. The system integrated six different business systems and enabled self-service for tenants while providing staff with mobile-optimized controls. As a result, the University of Cambridge now processes £15 million in rent annually, sets up 1,000 digital tenancies a year, and handles 2,000 means-tested applications efficiently, substantially increasing their workload capacity.

University of Cambridge