Case Study: Psyomics improves mental health triage and assessments with Fluent

Psyomics speeds mental health triage with Fluent’s 1,700-question assessment platform

Psyomics, a digital mental health company, needed to develop an intuitive user interface for their Censeo assessment platform that could handle complex, branching question pathways and prepare it for deployment at scale. They partnered with Fluent due to the vendor's expertise in digital healthcare to tackle this challenge and help users navigate a deep question bank with minimal friction.

Fluent implemented a user experience that broke questions into tailored sessions, where answers dictated subsequent questions to create a high-resolution picture of a person's mental health. The solution included features like single-keypress answers to streamline the process. As a result, the platform successfully shortens pathways to the right treatments, as evidenced by its use with the Hertfordshire Partnership University NHS Foundation Trust, which is dramatically improving triage efficiency.

Psyomics