Case Study: Laser Natura optimizes clinic management and patient experience with flowww

How they have optimized the management of the centers and the patient experience thanks to flowww

Laser Natura, a Spanish aesthetic medicine and laser hair removal clinic with two locations, faced significant challenges with its internal and external quality processes, which were very limited. After evaluating over 10 different alternatives, the clinic turned to the vendor, Flowww, for a solution using its digital ecosystem for clinic management.

The solution implemented by Flowww provided tools for smart appointment management, online booking, a commission system, and comprehensive statistics. These tools were integrated into each patient's clinical file to ensure more personalized care. According to the CEO, Manuel Fernández, the Flowww ecosystem was described as being ten years ahead of any other alternative and light years ahead in development. The results included optimized center management, a more rigorous and personalized customer experience, and the ability for employees to perform real-time analytics.

Laser Natura

Manuel Fernández

CEO and General Director