Case Study: Dermasana streamlines laser hair removal operations with flowww

Dermasana digitizes 10 laser hair removal centres with Flowww

Dermasana, a laser hair removal business with 10 centers in Madrid, faced the challenge of improving its operations and customer relations. The company decided to switch from its old CRM system to a solution from the vendor Flowww to digitize its processes and take advantage of the COVID lockdown period to enhance its business.

Flowww implemented a comprehensive solution for Dermasana that included online scheduling, automated appointment reminders, a commission system for employees, and marketing automation tools. This allowed for smarter appointment management, personalized customer service, and access to real-time analytics. The results included streamlined operations, automated employee incentives, and the ability to conduct targeted marketing campaigns, ultimately helping Dermasana maintain its position as a leader in its sector.

Dermasana