Case Study: Luminus reduces onboarding time with FLOWSPARKS

Luminus - Customer Case Study

Luminus, one of Belgium's largest energy providers, struggled with a lengthy and inconsistent employee onboarding process that took two weeks. They faced challenges in training their dispersed European helpdesk employees and lacked control over how knowledge was delivered by many different trainers using separate PowerPoint presentations. Seeking a more efficient and uniform approach, they turned to FLOWSPARKS as an authoring tool to create a new blended learning process.

Using FLOWSPARKS, Luminus digitized its onboarding with the CROSSROADS feature to offer a personalized, self-paced process. The solution incorporated various learning formats like SMART PAGES and MAGAZINES to create more varied and engaging training. FLOWSPARKS provided the uniformity and ease of updating that Luminus needed. The vendor's solution enabled a dramatic 50% reduction in the onboarding time, cutting it from two weeks to just seven days, while also receiving positive feedback from employees and freeing up trainers for more coaching and individual guidance.

Luminus

Tom Vanhoyland

Knowledge & Learning Trainer