Case Study: Survitec Group achieves greater service compliance and cost reduction with Flowlens

Survitec Group doubles fleet management scale with Flowlens

Survitec Group, a global provider of liferafts, required a solution to manage the servicing and compliance of its growing fleet. Their service operations were over-reliant on paper and legacy systems, which were inefficient and failed to support the business's growth, leading to low user adoption. They needed a platform to ensure complete control, traceability, and legal compliance for their network of service stations and technicians. To address this, they turned to Flowlens for a tailored customer lifecycle management system.

Flowlens designed and implemented a comprehensive service operations and asset management platform. The solution provided full traceability of liferafts from manufacture to end-of-life, ensured technician accreditation compliance, and streamlined workflows with an online worksheet. This resulted in considerable cost reductions for Survitec, even as they doubled the size of their managed fleet and service network. The Flowlens platform also delivered real-time reporting and generated new commercial opportunities, moving the company away from manual, days-long processes.

Survitec Group