Case Study: NOW Group saves one day a week per person with Flowlens CRM

NOW Group saves one day per week per person with Flowlens CRM

NOW Group, a leading social enterprise that helps people with learning difficulties find employment, faced a significant administrative challenge. Their team of over 80 workers relied on a combination of manual systems, paper, and databases to manage participant progress, which consumed at least one day per person per week on office paperwork. They needed a unified system and turned to Flowlens for its cloud CRM solution.

Flowlens implemented its CRM to streamline processes and enable mobile working for NOW Group. The solution introduced online forms, eliminated manual paperwork with email and interaction tracking, and streamlined audit checks. As a result, Flowlens saved each worker one full day per week, which is now spent directly helping participants instead of completing administrative tasks.

NOW Group