Case Study: NOW Group saves one day per week per person with Flowlens CRM

NOW Group Flowlens CRM saves one day, per week, per person.

NOW Group, a leading social enterprise that helps people with learning difficulties find training, work placements and paid employment, was spending at least one day per person each week on office-based admin across a mix of manual systems, paper, and databases. The organisation needed a flexible, affordable way to bring everything together and reduce paperwork, while also improving tracking and reporting.

Flowlens implemented its cloud CRM for NOW Group, introducing mobile working with online forms, eliminating manual paperwork through email and interaction tracking, and streamlining participant tracking, ISO audits, and quality checks. The result was a saving of one day per week per person, freeing 80+ workers to spend more time supporting clients; Flowlens also helped map processes, define reporting needs, and train the team to get started.

NOW Group

Ann Osborne

Quality and Impact Manager