Case Study: Supy reduces onboarding time by 25% with Flowla

Supy reduces onboarding time by 25% with Flowla

Supy, a hospitality SaaS company that provides an operating system for restaurant back-of-house management, faced significant challenges with its manual customer onboarding process. Before using Flowla, the process was managed through scattered spreadsheets and email threads, which provided no visibility into client engagement, created delays due to repeated manual work, and made it difficult for Customer Success Managers (CSMs) to maintain accountability.

By implementing Flowla's digital rooms, Supy centralized all onboarding materials into a single, structured space, giving clients full visibility into their journey. This solution standardized the process and provided engagement tracking, allowing CSMs to proactively follow up. As a result, Supy reduced its average onboarding time by 25%, eliminated manual data handoffs through a HubSpot integration, and significantly improved both client collaboration and internal efficiency.

Supy