Case Study: Insider achieves 35% faster client onboarding with Flowla

Insider cuts onboarding time by 35% with Flowla

Insider, a global customer data and experience platform, faced a chaotic and lengthy client onboarding process that was managed through spreadsheets. This manual approach created inefficiency, required significant administrative work from their Customer Success Managers, and resulted in onboarding timelines that could last from three to six months, delaying time-to-value for their clients.

By implementing Flowla, Insider streamlined its onboarding into a single, cohesive link for the entire client journey. The solution automated administrative tasks like CRM updates and client follow-ups, providing a linear and collaborative process for both internal teams and clients. As a result, Insider accelerated its onboarding time by 35%, enabling faster client value realization and significantly reducing manual work for the team.

Insider