Case Study: Upper Hutt City Council cuts approval turnaround times with Flowingly

Upper Hutt City Council cuts approval turnaround times by 45% with Flowingly

Upper Hutt City Council faced the challenge of transitioning its paper-based and email-reliant rates processes to a digital system with less than 24 hours' notice during a pandemic lockdown. Their manual methods, including physical approval runs and a shared inbox where items were frequently lost, were highly inefficient and created significant delays.

Using Flowingly's workflow automation, a senior rates officer with no technical background built digital workflows to replace paper forms. This solution drastically reduced approval turnaround times by 45%, provided a full digital audit trail, and eliminated follow-up emails. The vendor, Flowingly, enabled the council to store documents without limits and easily onboard new staff, making the system a core part of daily operations.

Upper Hutt City Council