Case Study: Tauranga City Council achieves rapid process adoption with Flowingly

Tauranga City Council maps 500+ processes in 4 weeks with Flowingly

Tauranga City Council, a fast-growing local government authority in New Zealand, was struggling with low adoption of their previous process mapping tool, Promapp. Staff found the platform cumbersome and were opting to use other products instead. The council needed a solution that staff would actually use without extensive training and that also offered the potential for workflow automation, which their current evaluations were failing to provide. They turned to the vendor Flowingly for a solution involving their process mapping service.

Flowingly provided a simple and intuitive process mapping platform that enabled users to create processes quickly. The implementation, including a seamless migration of over 500 processes from Promapp, was so straightforward that staff began using the new tool with minimal guidance. Within just four weeks of going live, Flowingly achieved greater process adoption than the previous tool had seen in over a year, with staff proactively asking to use the new system. The council also benefited from the ability to share processes with other councils, saving significant time and effort.

Tauranga City Council