Case Study: Ōtorohanga District Council streamlines LGOIMA compliance with Flowingly

Ōtorohanga District Council cuts LGOIMA response times 40% with Flowingly

The Ōtorohanga District Council, a local government authority in New Zealand, struggled with a manual and inefficient process for handling LGOIMA requests. This email and spreadsheet-driven system lacked transparency, made compliance difficult, and created a significant administrative burden for staff. To address this, the council partnered with Flowingly to implement a structured workflow automation solution.

Flowingly implemented a streamlined digital workflow that automated the entire LGOIMA request lifecycle, from intake through to response. This solution provided clear visibility and built-in guidance for risk assessment. As a result, the council achieved a 40% improvement in response times, reducing their average to 12 days, and saw a dramatic drop in errors. The Flowingly system also significantly reduced the need for executive escalation, transforming a dreaded task into a manageable process.

Otorohanga District Council