Case Study: LiveAgent achieves 75% chat automation with FlowHunt AI chatbot

LiveAgent cuts human-handled chats by 48.5% with FlowHunt

LiveAgent, a comprehensive helpdesk software provider, faced a challenge with its support team handling 3,500 monthly chats, nearly half of which were misdirected inquiries consuming valuable agent time. They needed a smarter approach to filter and handle interactions efficiently without simply hiring more staff, having found previous rules-based systems to be too limited.

FlowHunt implemented its AI chatbot, deeply integrated with LiveAgent's knowledge base and featuring intelligent handover capabilities. The solution resolved 75% of all chats autonomously, reduced the human agent workload by 48.5%, and enabled the team to handle a 25% increase in total chat volume without adding any new staff.

LiveAgent