Case Study: Greatest Hits reduces shrinkage and boosts cart size with Flowhub Pay

How Greatest Hits reduced shrinkage with integrated payments

Greatest Hits, a Massachusetts cannabis dispensary known for its music-focused customer experience, wanted to improve checkout efficiency and reduce shrinkage. The team had seen that cash-only transactions limited average cart size, and their previous non-integrated payments setup created manual entry errors, longer checkout times, and costly workflow mistakes.

By switching to Flowhub Pay, Flowhub’s integrated payments solution, Greatest Hits connected card payments directly to its POS, eliminating redundancies and reducing errors. The result was a 31% increase in average cart size versus cash, faster transaction times, and an estimated savings of thousands of dollars in annual shrinkage.

Greatest Hits

Lucas Baier

Vice President of Retail Sales