Case Study: Diem achieves streamlined checkout and error-proof inventory management with Flowhub

How Diem streamlined the check out process to better serve customers

Diem, a cannabis retailer founded in 2016 that grew from a single Oregon shop into four locations across Oregon and Massachusetts, was hampered by a complicated point-of-sale that tied budtenders to software and produced frequent inventory errors. After trying multiple platforms, Diem switched to Flowhub, adopting Flowhub’s POS tools (including mobile Nug scanners and related apps) to address checkout friction and back‑end complexity.

Flowhub simplified Diem’s checkout—budtenders now use Nug mobile scanners to check customers in, add them to the queue, and complete sales—while centralizing inventory so staff no longer re‑enter data or constantly correct mistakes. Having used Flowhub for over three years and expanded two additional stores on the platform, Diem reports error‑proof workflows, reduced inventory headaches, freed staff to focus on customers, and improved audit readiness.

Diem

Chris Mitchem

Chief executive officer and founder