Case Study: Delta 9 Collective retains loyal customers and employees with Flowhub

How Delta 9 Collective retains happy customers and employees in a competitive market

Delta 9 Collective, a boutique cannabis dispensary in Montana, faced the challenge of retaining its loyal customer base and employees during the state's competitive transition from a strict medical market to a recreational one. The company needed a reliable infrastructure to manage this shift and maintain its high-quality, personalized service. They chose to implement the Flowhub point-of-sale platform to support their operations.

With Flowhub, Delta 9 Collective streamlined its compliance and managed a unique employee benefits program, issuing store credit through the system. The solution, particularly after upgrading to Flowhub's Maui platform, simplified managing state regulations. This allowed the team to focus on building lifelong customer relationships and maintaining exceptional service, resulting in very high customer and employee retention rates in a competitive industry known for high turnover.

Delta 9 Collective

Karl Moon

General Manager