Case Study: Cookies Melrose achieves 50% increases in customers and sales within 90 days with Flowhub

How Cookies on Melrose creates a celebrity customer experience with Flowhub

Cookies Melrose, a three‑location cannabis retailer in Los Angeles, faced challenges scaling growth, connecting data and apps, and increasing revenue while serving 300–500 customers daily. To deliver the celebrity, high‑touch customer experience they wanted, the team chose Flowhub — primarily its point‑of‑sale (POS) and inventory management platform along with ID verification & check‑in and multi‑location reporting — so staff could use mobile iPads, train quickly, and integrate with existing tools like Dutchie and Divyy Digital.

Flowhub delivered a mobile, integrative POS (including the NUG iPad experience), on‑site support for openings, real‑time inventory tracking across vault, showroom and stores, and seamless integrations with Divyy Digital and Dutchie. As a result, Cookies Melrose saw a +50% increase in customers and a +50% increase in sales within 90 days, doubled average daily sales since opening, and has expanded to three times the original footprint since partnering with Flowhub — while reducing operational costs and improving compliance and upsell opportunities.

Cookies Melrose

Vartan Kalousdian

Store Manager