Case Study: T|Forge achieves a single integration standard with Flowgear

T|Forge standardizes 35,000-40,000 agent integrations with Flowgear

T|Forge, a provider of voice and AI contact center solutions, faced significant challenges with a complex and expensive integration platform that failed to connect its internal systems and customer environments. This costly wrong turn hindered their ability to manage their growing stack, which included HubSpot, Jira Service Management, Sage Evolution, and their own sophisticated voice platform. They needed a new central integration layer and turned to Flowgear for a solution.

Flowgear provided a single, flexible integration layer that became the standard for all API connections, both internal and customer-facing. The solution routed voice platform events, notifications, and billing data, and enabled T|Forge to self-host the platform to meet specific requirements. As a result, Flowgear replaced the failed platform with a simpler and more cost-effective alternative, leading T|Forge to also become a Flowgear reseller and extend the platform to its own customers.

T|Forge