Case Study: International Humanitarian Aid Agency achieves faster, transparent, auditable global processes with FlowForma Process Automation

Transforming Processes for Remote Aid Workers

The International Humanitarian Aid Agency, which operates with around three thousand volunteers in remote and connectivity-challenged locations, faced fragmented, paper-based processes, version-control issues from email and Excel, poor reporting and weak governance. To create a single source of truth for critical workflows the agency adopted FlowForma Process Automation from FlowForma, running on Microsoft 365/SharePoint.

FlowForma delivered a no-code Process Automation solution that enabled the agency to digitize key workflows (Conflict of Interest, HR onboarding, flight booking approvals, payment requests) and scale usage quickly — one Global Governance process now serves 1,800 users. The FlowForma implementation produced transparent, auditable workflows, automated reminders, Power BI-powered real-time reporting, faster development cycles and streamlined approvals in hard-to-reach locations, improving risk visibility and governance across the organization.