Case Study: a US vacuum truck rental business boosts efficiency and collaboration with FlowForma Process Automation

How a US Vacuum Truck Rental Business Connected Seven Siloed Branches With Two Flows

A US vacuum truck rental business based in Louisville, Kentucky, faced challenges with inefficient paper-based processes and data siloed across its seven branch offices. This made it difficult to track vehicles and provide high-value service. The company partnered with FlowForma, using its Process Automation tool, to gain process transparency and become more data-driven without replacing its existing systems.

FlowForma implemented two key digital workflows: a Truck Inspection process to report damage and a Health & Safety process for immediate incident reporting. This solution provided a digital overlay that integrated with existing applications like an IoT location tool and an ERP system, requiring no new software licenses. The results included a 40% revenue growth and a 30% increase in profits, attributed to the new data-centric culture, improved customer service, and greater operational collaboration.