Case Study: a large European state-funded teaching hospital cuts waiting list forms to 30 seconds with FlowForma

How a Major Hospital Cut a Waiting List Form to 30 Seconds

A large European state-funded teaching hospital faced the challenge of maintaining high standards of patient care while constrained by fixed public funding. Its IT team needed to digitize inefficient paper-based processes but could not afford to replace its numerous ageing legacy systems. To address this, they turned to FlowForma Process Automation to integrate new digital forms without retiring existing infrastructure.

Using the FlowForma no-code tool, a small in-house team built electronic forms that span 14 different IT systems. Key processes automated included Waiting List forms and Theatre Notes, which doctors can now launch from a button on their screen, pre-filled with patient details. This solution drastically reduced the time to complete a Waiting List form to just 30 seconds and cut Theatre Notes processing to two minutes, freeing up clinician time, reducing paperwork, and improving data accessibility for better patient care.