Case Study: a global healthcare products manufacturer improves artwork management efficiency with FlowForma Process Automation

How a Global Pharma Manufacturer Rebuilt the Process Behind Product Recalls

The customer, a global healthcare products manufacturer, faced significant challenges in its heavily regulated product artwork management process. Artwork errors, the primary cause of product recalls, were managed through a disjointed system of phone calls and emails across ten people in multiple countries, resulting in poor visibility, zero traceability, and pressure to meet tight deadlines. To address this, the company partnered with vendor FlowForma to implement the FlowForma Process Automation tool on its existing Microsoft SharePoint platform.

FlowForma built two no-code workflows: one for pre-approval mock-ups and a more complex one for change requests, which carried 860 business rules. The solution automated the previously manual process, eliminating emails and phone calls. This resulted in a 50-60% efficiency improvement, provided full visibility and traceability, and allowed artwork to be cleared and released much faster. The global manufacturer now has over 100 workflows running concurrently and plans to extend its use of FlowForma Process Automation into other business areas.