Case Study: one of the UK's largest oil refineries makes form-based tasks 5× faster with FlowForma

How a 1,900-Acre Oil Refinery Made Form-Based Tasks Five Times Faster

one of the uk's largest oil refineries faced significant inefficiencies due to its reliance on paper-based processes across its 1,900-acre site. The customer struggled with lost forms, a lack of transparency, and poor reporting as printed documents were manually walked between approximately 800 employees. To address this, the refinery selected the FlowForma Process Automation tool to digitalize its workflows.

FlowForma provided a solution that enabled the customer's team of 12 superusers to build over 30 digital processes, governed by a steering group including the CIO. This implementation made form-based tasks at least five times faster, eliminated lost paperwork, and created a central data repository for improved auditing and reporting. The measurable impact included significant time savings for on-site employees and strong support for the customer's wider digital transformation strategy.