Case Study: TOUCH Community Services achieves 70% faster form circulation with FlowForma

FlowForma Process Automation helps TOUCH Community Services optimize their processes to support its work in the community without the burden of high costs or complexity

TOUCH Community Services, a Singapore not-for-profit with about 300 employees across multiple locations, struggled with paper- and spreadsheet-based HR and finance forms and a slow approval process that relied on local and central managers. Seeking a cost-effective, low-complexity digital process automation tool that worked with their Microsoft 365/SharePoint environment, IT Manager Puay Meng Lim trialed and selected FlowForma Process Automation from FlowForma.

Using FlowForma—with its no-code designer and the FlowForma SureStart onboarding program—TOUCH rapidly built six processes (four HR, two finance) including training requests and purchase requisitions, reaching first production flows in under three days. The FlowForma solution and vendor support automated approvals, improved productivity, and delivered an estimated 70% reduction in form circulation time; TOUCH is now expanding FlowForma across more paper-based processes.

TOUCH Community Services

Puay Meng Lim

IT Manager