Case Study: Downer saves 3,350+ hours and automates 23 construction site processes with FlowForma

FlowForma Process Automation cuts through complexity around construction site processes and integrates with other systems and solutions to advance digital transformation

Downer, a leading provider of integrated services in Australia and New Zealand with over 30,000 employees, needed to eliminate paper-based on-site processes, reduce manual errors, and centralize data to support a more data-driven approach. Cameron Hyndman’s Transport & Infrastructure team selected FlowForma Process Automation to replace paper forms, integrate with GIS and existing systems, and include subcontractors in public-facing workflows.

FlowForma delivered a no-code Process Automation solution—digitalizing Permit to Dig workflows with GIS integration, a Photo Uploader tied to Power Automate/SharePoint/ArcGIS, QR-enabled project induction via FlowForma Engage, and an Automated Purchase Order flow that processed 4,500+ PO requests. The deployment automated 23 processes, engaged 200+ users, and saved over 3,350 hours (including 1,191 hours on PO requests, 638 on bitumen testing, and 354 on inductions), while improving governance, auditability, productivity and client perception.

Downer

Karl Henderson

Digital Engineering Lead