Case Study: Vacuum Truck Rental Company achieves 40% revenue growth and 30% profit increase with FlowForma

FlowForma helps a specialist vehicle rental business address the complex needs of construction sites while advancing its digital transformation strategy

Truck Rental Company, a Louisville, Kentucky–based vacuum truck rental and maintenance provider serving construction sites across the US, struggled with slow paper-based processes, siloed operations across seven branches, poor process transparency, and disconnected IT systems. On the recommendation of partner Pontem Innovations the company adopted FlowForma’s Digital Process Automation (FlowForma Process Automation) to shorten field-to-office communication and centralize critical data.

FlowForma implemented no-code workflows such as Truck Inspection and Health & Safety and integrated IoT location data with ERP contracts to create a digital overlay without ripping and replacing core systems. The FlowForma solution eliminated manual tasks, generated measurable time savings (e.g., 403 hours saved for Permit-to-Dig, 150 hours for Survey Request, 600 hours for PO Request within 18 months), and helped drive a data-centric culture that delivered better customer service, 40% revenue growth and a 30% increase in profits.