Case Study: NHS Blackpool Teaching Hospitals achieves significant time savings and improved accuracy with FlowForma Process Automation

Fit-For-Purpose Processes Give Big Boost To Hospitals

NHS Blackpool Hospital (Blackpool Teaching Hospitals NHS Foundation Trust) faced heavy administrative complexity across distributed departments and roughly 8,000 administrative staff, with many bespoke processes reliant on paper, email and telephone that caused delays, incomplete workflows and frustration—especially for new starters. To digitalize and simplify these processes they chose FlowForma and its FlowForma Process Automation no-code solution, an approved workflow vendor on the NHS N365 platform.

FlowForma was rolled out rapidly across the trust, automating 55 processes in the first 12 months—from simple forms like Accommodation Requests and Raising Concerns to complex ESR Assignment Change flows—and delivering measurable time savings (Permit to Dig: 403 hours; Survey Request: 150 hours; PO Request Form: 600 hours in the first 18 months). FlowForma’s platform improved accuracy, permissions and information governance, reduced the burden on in-house developers, aided compliance (e.g., Clinical Safety Checks), and set the trust up to migrate more workflows to departmental ownership.

NHS Blackpool Hospital

Martyn McKechnie

Head of Digital Identity and System Administration