Case Study: National Water Infrastructure streamlines water utility operations with Flowfinity

National Water Infrastructure boosts field operations with Flowfinity and serves 16,500 customers

National Water Infrastructure (NWI), a medium-sized water utility in the southern USA, faced challenges with its inflexible off-the-shelf field service software. The previous solution created bottlenecks, lacked key mobile functionality for technicians, and made any requested updates expensive and time-consuming. Seeking a mobile-first and fully customizable platform for work order dispatch and asset management, NWI selected Flowfinity Wireless Inc.

Flowfinity implemented a custom solution that included mobile apps for dispatching and tracking work orders directly from the field, as well as an asset management system to track serialized equipment. This provided real-time visibility, streamlined operations, and eliminated delays. The results included greater efficiency in the field and office, more accurate records, and significant time and cost savings from the ability to easily make in-house app changes. NWI achieved a quick return on investment from the time savings with the Flowfinity platform.

National Water Infrastructure