Case Study: Thornton & Partners achieves paperless, near‑100% inspection compliance and faster reporting with Flowfinity Wireless Inc.

Insurance Adjusting Firm Goes Paperless with Flowfinity Mobile Solution

Thornton & Partners, the largest firm of area insurance loss adjusters in Ireland, was struggling with a paper-based inspection and claims process that required retyping forms, produced inconsistent data, delayed reports to clients, and made it difficult to stay compliant across more than 1,300 inspections per month. Seeking a mobility platform for dispatch, field data capture, and rapid updates to changing client or regulatory requirements, Thornton selected Flowfinity Wireless Inc.'s Flowfinity mobile solution with private cloud hosting.

Flowfinity Wireless Inc. implemented a cross-platform, offline-capable mobile system for dispatch, workflow management, and data collection, integrated with Thornton’s backend. The deployment automated notifications (about 30 per inspection), enabled real-time reporting to clients and managers, and allowed over‑the‑air updates to business rules. Measurable results include inspectors saving roughly 5 hours per week, inspection compliance improving from 42% to almost full compliance, faster report delivery to clients, and greater management visibility via a private cloud-hosted database.

Thornton & Partners

Kate Gordon

Business Application Support