Case Study: Industrial Water Services achieves paperless, automated field service and 4 hours/week admin savings with Flowfinity Wireless Inc.

Industrial Water Services Transforms Field Service Management with Flowfinity

Industrial Water Services, an SMB that builds and services industrial water treatment systems, was struggling with paper-based field workflows, time-consuming manual scheduling and reporting, and lost paperwork that delayed invoicing. To address these challenges they selected Flowfinity Wireless Inc.’s Flowfinity mobile software to replace paper forms and modernize job reporting, dispatch, deliveries, billing, purchasing and scheduling.

Flowfinity Wireless Inc. implemented a tailored, easy-to-modify mobile solution that converted paper forms into customer-specific apps, automated recurring scheduling and dispatch, and centralized call logging, purchasing and delivery tracking. The deployment delivered measurable gains — about four hours of administrative time saved per week, paperless signed service records and emailed PDFs for customers, more accurate billing and deliveries, improved technician accountability, and faster insights via automated graphing and reporting.

Industrial Water Services

Lisa Valdespino

Service Manager