Case Study: Freedom Health achieves streamlined field sales and real-time customer onboarding with Flowfinity Wireless Inc.

Health Insurance Company Streamlines Field Sales Operations with Flowfinity

Freedom Health, a U.S. health insurance provider with 45,000 members, faced inefficient field sales and onboarding: 200 field reps handling over 20,000 applications a year were relying on paper forms and a laptop app that required network coverage, with each paper application taking 7–10 minutes to process. To move to a portable, offline-capable solution on iPads, Freedom Health selected Flowfinity Wireless Inc.’s Flowfinity software enterprise mobile app platform.

Flowfinity Wireless Inc. implemented a custom, offline-capable iPad app built with Flowfinity, including business logic, two-way transactions and shared reference data. The deployment reduced paper applications and manual data entry, improved data quality and real-time submission to government agencies, enabled better customer service in the field, and gave Freedom Health an agile, low-cost way to update apps and continuously improve processes.

Freedom Health

Krupal Patel

Project Manager,Information Systems