Case Study: Dataco Utility Services achieves 50% reduction in administrative costs with Flowfinity Wireless Inc.

Dataco Utility Services Cuts Admin Costs by 50%

Dataco Utility Services, a contractor that provides metering and disconnection services, needed to ensure speedy, accurate processing of service orders and hourly/daily status reporting while reducing administrative workload. To meet these challenges they turned to Flowfinity Wireless Inc., deploying the Flowfinity Actions dispatch console on field technicians’ smartphones.

Flowfinity Wireless Inc. enabled automatic electronic dispatch, smartphone notifications, and dropdown-based reporting that sends readings and service times to head office where data is transformed into exportable Excel reports. The implementation cut administrative staffing costs by 50%, reduced cell phone charges by 30%, lowered reporting errors by 30%, sped technician assignments and client updates, and paid back the Flowfinity investment in under two months.

Dataco Utility Services

Leanne Rasberry

Operations Manager