Case Study: City of Cincinnati achieves 30% more field time and major cost savings with Flowfinity Wireless Inc.

City of Cincinnati Optimizes Field Services with Workflow Apps

The City of Cincinnati's Metropolitan Sewer District Wastewater Collection Division, responsible for maintaining the city's sewer system and supporting 150 field technicians, faced fragmented systems, paper forms, and bulky laptops that caused slow data capture, training challenges, and inaccurate records. Seeking an offline-capable mobile platform that business users could configure without coding, the City selected Flowfinity Wireless Inc.'s Flowfinity workflow apps to streamline field operations and customer service.

Flowfinity Wireless Inc. provided a point-and-click web editor and an offline iPad app that integrates with the City's CMMS and GIS, letting operations staff build guided, step-by-step workflows and collect real-time, accurate field data. The deployment delivered measurable results: 30% more wrench-on-bolt time, $87,500 saved by replacing rugged laptops with iPads, $76,000 in annual call center savings, reduced IT and development costs, faster rollouts, and improved data quality and customer reporting.

City of Cincinnati

Mike Pittinger

Superintendent