Case Study: Ascension Wastewater Treatment achieves streamlined dispatch and real-time field visibility with Flowfinity Wireless Inc.

Ascension Wastewater Treatment Optimizes Field Service Management

Ascension Wastewater Treatment, Louisiana’s largest privately owned sewer utility serving 15,000 customers, was constrained by a slow, inflexible work order system whose iPhone apps didn’t allow technicians to look up past jobs or create new work orders in the field. After facing costly, time-consuming changes with their previous provider, Ascension selected Flowfinity Wireless Inc., using the Flowfinity mobile app platform and Flowfinity Professional Services to build a fully customized, mobile-first work order and dispatch solution.

Flowfinity Wireless Inc. implemented customized Flowfinity apps so office staff log calls and dispatch jobs while field technicians and supervisors create, update and dispatch work orders in real time from iPhones. The result: real-time management visibility, streamlined dispatch operations, more accurate and searchable work order records, greater field and office efficiency, and quick ROI from time savings—plus lower costs and faster changes because apps can be updated instantly without programming.

Ascension Wastewater Treatment

Drew Pertuit

COO