Case Study: Public Transport Authority achieves multimodal contactless ticketing and higher fare revenue with Flowbird

Flowbird delivered Perth’s SmartRider system

The Public Transport Authority in Perth required a multimodal fare system to provide seamless payment across its bus, rail, and ferry services. The challenge was to upgrade existing validators, introduce advanced smart cards, and enable new payment methods like credit cards and mobile payments.

Flowbird implemented its SmartRider "Tag on, Tag off" smartcard ticketing solution, which included the installation of thousands of validators and a cloud-based back office. This solution introduced open payment capabilities via bank cards and mobile devices. The results were significant, with Flowbird's system leading to a 16% increase in fare revenue and processing 800,000 daily transactions across the network.

Public Transport Authority