Case Study: Swiss Tier-1 Bank achieves process excellence and global case management with Flowable

Swiss Tier-1 Bank - Customer Case Study

a swiss tier-1 bank faced the challenge of adapting to a rapidly changing digital landscape and optimizing a huge backlog of operational processes in a scalable way. To meet this challenge, the bank selected the vendor Flowable as its strategic case management platform to improve efficiency and systematize regulatory compliance.

The solution involved the global implementation of Flowable Work, which created a central task list for processes like client onboarding and payment approvals. This provided a single place of work for over 3000 users worldwide. Flowable enabled the bank to increase customer satisfaction and efficiency through optimized workflows, measurable KPIs and SLAs, and automatic notifications.