Case Study: SIX Digital Exchange digitizes complex workflows with Flowable

SDX digitizes complex workflows with Flowable

SIX Digital Exchange (SDX), a division of Swiss exchange operator SIX, was developing the world's first regulated market for digital assets. They faced the challenge of digitizing and automating their complex and rigorous internal back-office processes, including customer onboarding and support orchestration. They required a high-performance solution from a vendor like Flowable that could handle both structured and unstructured workflows, integrate seamlessly, and support future multi-channel customer interactions.

Flowable implemented its intelligent business automation platform to address these needs. The solution provided optimal support for adaptive case management, allowing SDX to digitally map even its most agile processes. Integrated with Flowable Engage, the system also enabled audit-proof multi-channel interactions via chat and bots. The result was a highly agile environment where SDX could create new digital processes and applications very quickly, enabling them to expand their service offering efficiently according to their needs.

SIX Digital Exchange

Paul Burd

Chief Operating Officer