Case Study: Direct accelerates claims handling and product delivery with Flowable

Flowable helps Direct Insurance speed up claims registration by 25 % and troubleshooting by 75 %

The customer, Direct, an insurance company, faced the challenge of managing rapid growth with an inflexible, in-house application that could not handle business complexity. This hindered their digital transformation and ability to launch new products quickly. To support its customer-centric approach, Direct needed a modern business process management solution and selected Flowable for its low-code capabilities and ease of integration.

Flowable implemented a solution that consolidated 14 disparate systems into a single, unified application. This streamlined workflows, speeding up the claims registration process by 25% and reducing troubleshooting time by 75%. The low-code platform also fostered better collaboration between business and IT, drastically reducing prototyping time and allowing the company to deploy new application versions daily. Flowable's solution provided the agility needed for Direct to accelerate growth and improve operational efficiency.

Direct

Jakub Novák

Head of Business Architecture Development