Case Study: Spares Box achieves fast, scalable omnichannel product integration with Flow Software

How integration powers Spares Box online channels

Spares Box, Australia’s largest online auto parts retailer, needed to let customers quickly find the correct parts for thousands of vehicle models (around 12,000) and hundreds of thousands of SKUs. To solve the complex challenge of matching vehicle data to product listings and integrating multiple sales channels, Spares Box worked with Fusion Factory using Flow Software’s Flow integration software and the CommerceConnect omnichannel solution.

Flow Software’s integration and CommerceConnect implementation (delivered by Fusion Factory) enriched and synchronised product and fitment data across eCommerce, marketplaces, ERP and other back‑end systems, enabling customer queries to filter through 3.5M+ vehicle‑product relationships and return the ~100+ correct parts in milliseconds. The single‑source solution cut operational complexity and supplier needs, delivered scalability and faster channel rollouts, and produced measurable efficiencies and cost savings for Spares Box while making it easy to add new products.

Spares Box

Andrew Palmer

Founder and General Manager