Case Study: MZ Wallace boosts global e-commerce efficiency with Flow Commerce

MZ Wallace boosts international conversion 72% with Flow Commerce

MZ Wallace, a dynamic fashion brand, faced significant challenges with its international e-commerce strategy. Their existing process caused customer confusion as duties and taxes were calculated after purchase, leading to a high volume of customer service inquiries. Furthermore, their legacy solution redirected shoppers to an external checkout, creating a disjointed experience, and their international shipping operations were inefficient and expensive. To address these issues, MZ Wallace partnered with vendor Flow Commerce for a full-stack solution.

Flow Commerce implemented a seamless, localized solution for MZ Wallace, creating customized site experiences for over 130 markets. Their platform automatically calculated all costs upfront and provided preferred local payment methods. The solution also streamlined operations with a centralized console for order management and provided greater visibility into pricing. As a result, MZ Wallace saw a 72% increase in conversion rate, a 79% increase in international transactions, and a 60% increase in logistics efficiency.

MZ Wallace