Case Study: tentree increases international revenue with Flow Commerce

A comprehensive solution for cross-border e-commerce

tentree, an environmentally-focused apparel company, faced significant challenges with its international e-commerce operations. Shoppers were frequently surprised by unexpected taxes and duties upon delivery, leading to a poor customer experience and refused packages. Long and unclear delivery times further discouraged repeat business, while their customer care team was overwhelmed with related inquiries. Without clear data, tentree also lacked the insights needed to guide its global expansion strategy.

Flow Commerce provided a comprehensive cross-border solution fully integrated with tentree's Shopify store. Their platform accurately calculated and displayed duties and taxes upfront at checkout, removing surprise fees for customers. Flow also drastically reduced delivery times by streamlining logistics and leveraging its carrier relationships. This end-to-end solution yielded impressive results for tentree, including a 125% increase in international revenue, a 50% reduction in delivery times, and a 24% boost in conversion rates.

tentree

Shawn McIntyre

E-commerce Manager