Case Study: Blooming Fields improves customer service and reporting with FloristWare

Blooming Fields sends 1,647 delivery confirmations in 24 hours with FloristWare

Blooming Fields, a small suburban florist shop, faced the challenge of needing a sophisticated point-of-sale (POS) system to improve customer service and staff performance without being forced to purchase expensive, unnecessary hardware. Owner Tanya Bishop sought a software solution that would integrate with her existing computer and provide detailed reporting capabilities. She selected FloristWare for its software-based approach.

FloristWare provided its POS software, which delivered key features like customer notes, staff performance reports, and time-saving 'HotSpots' for frequent delivery locations. The solution empowered Blooming Fields to significantly enhance customer service consistency and monitor employee sales performance to optimize staffing. This led to an increased average sale value and reduced operational mistakes. FloristWare's approach also saved the shop money by not requiring the purchase of inflated hardware.

Blooming Fields