Case Study: Clinical Research Associate achieves 25x monitoring efficiency (2 → 50 sites/week) with Florence Healthcare’s SiteLink

Top 3 Global CRO Turns to Florence’s SiteLink™ to Reduce Impact of CRA Hiring and Retention Challenges

Clinical Research Associate, representing a top-3 global CRO, faced severe CRA hiring and retention challenges during COVID-19 while managing two high‑profile vaccine trials across 360 sites in 14 countries. Travel restrictions and reduced CRA headcount threatened timelines and first‑to‑market objectives, so the CRO turned to Florence Healthcare and its SiteLink™ platform (using Florence eBinders) to enable rapid remote site connectivity and document management.

Florence Healthcare deployed SiteLink with Florence eBinders and integrated it with the CRO’s eTMF to digitize workflows and speed site onboarding. The result: average CRA monitoring rose from 2 sites/week to up to 50 sites/week (≈25x), 95% of selected sites adopted Florence eBinders, over 280,000 documents were exchanged, real‑time visibility was achieved across 360 sites, and studies hosted in Florence increased 400% in 18 months.