Case Study: Direct-to-Consumer Pharmaceutical Company achieves faster recruitment and streamlined participant enrollment with Florence Healthcare's eNcounter

Streamlining Participant Enrollment with eNcounter

Direct-To-Consumer Pharmaceutical Company faced complexity and delays managing participant communication, recruitment, and site-staff coordination across simultaneous multi-site clinical trials. To address these challenges they partnered with Florence Healthcare and adopted the eNcounter platform.

Florence Healthcare implemented eNcounter’s intuitive participant profiles and integrated communication features, reducing administrative burden and enabling direct outreach to participants. The result: recruitment time dropped from about one–two weeks to two–three days, day-of-visit communication and scheduling delays decreased, coordination across overlapping protocols was simplified, and the team gained greater flexibility to handle study fluctuations.