Case Study: Top 5 Pharmaceutical Company achieves 2,400+ remote monitoring sites and 91% CRA satisfaction with Florence Healthcare

How a Top 5 Pharma Scaled Remote Monitoring to Over 2,400 Sites with a 91% CRA Satisfaction Rate with Florence

Top 5 Pharmaceutical Company needed to scale global site monitoring while tackling heavy CRA administrative workloads, site resistance to digital tools, inconsistent CRA training, and regulatory complexity across 52 countries. To address these challenges, the company partnered with Florence Healthcare and chose the SiteLink solution to standardize workflows and increase monitoring capacity.

Florence Healthcare implemented a phased SiteLink rollout with pilot studies, CRA‑centric training, country champions, centralized resources, and ongoing support. Adoption grew from 95 sites in 2022 to over 2,400 sites in 2023 (41% of eligible sites) across 52 countries; CRAs reported 91% ease of use, 84% prefer using Florence because it saves time and boosts productivity, and overall CRA satisfaction reached 91% during the rollout—significantly reducing administrative burden and increasing monitoring capacity.