Case Study: Top 3 Global Contract Research Organization increases CRA capacity by 49% and cuts $2.2M in costs with Florence Healthcare

How a Top 3 Global CRO Increased Capacity and Cut Costs with Florence

A Top 3 Global Contract Research Organization partnered with Florence Healthcare to address mounting operational and compliance pressures across an expanding clinical portfolio. Using Florence Healthcare’s Site Experience Platform, the CRO aimed to increase CRA capacity, cut travel and administrative costs, and scale complex trials without adding headcount.

Florence Healthcare digitized document management, enabled remote monitoring, automated repetitive tasks, and delivered targeted training through the Site Experience Platform, allowing CRAs to manage 49% more sites per week (+3.85) without headcount increases. The CRO achieved a 25.7% reduction in site document management and monitoring costs (about $2.2M per study), a 61.56% reduction in time spent on site document review, and has scaled the platform to over 4,700 sites globally.