Case Study: Ituran achieves faster, more responsive global customer support with Flock

Ituran - Customer Case Study

Ituran, an Israel‑based vehicle‑tracking company with more than 1.3 million vehicles under management and customer service teams handling over a thousand calls a day, needed a reliable way to collaborate quickly on technical queries and support field staff. After trying several tools, Ituran selected Flock as its unified communication and collaboration platform (including Flock channels and IFTTT integration) to connect customer service, engineering, sales and operations teams.

Flock provided a single platform with dedicated channels for technical questions, easy file and diagram sharing, admin controls for user and channel management, and integrations to route events to the right people. By using Flock, Ituran eliminated delays from email and scattered apps, enabled faster, more coordinated responses to customer requests, and gave field teams the flexibility to work from anywhere while ensuring information reaches the right person quickly.

Ituran

Carlos T

Technical Support Manager