Case Study: Voonik achieves real-time collaboration and increased productivity with Flock

Ensuring Real-Time Collaboration and Increase in Productivity

Voonik, a leading Indian online marketplace for women's fashion, faced challenges with timely, professional communication as teams spread across locations relied on email and consumer apps like WhatsApp that led to delays and missed time‑sensitive issues. To unify collaboration and control company data, Voonik adopted Flock’s team‑messaging platform, including its native business apps and integrations.

Flock enabled real‑time collaboration for Voonik’s ~400 employees, integrating Jira, Nagios, Pingdom and New Relic and providing apps such as Shared To‑dos, My Favourites and Mailcast. As a result, marketing, customer support and DevOps coordinate faster, resolve customer queries instantly, and successfully ran a four‑day "Buy one get one" sale with continuous monitoring and reporting—making Flock the company’s primary communication partner and boosting transparency and productivity.

Voonik

Oindrila Dasgupta

Head - Customer Retention Team